Terms of use

Updated on 13 November 2026

By creating an account or using Replivo you accept these terms.

1. The service

Replivo provides a chat window (widget) for websites and a panel where your team answers visitors. The features of each plan are described on the pricing page.

2. Your account

You are responsible for the accuracy of your account details, for keeping your password safe and for the actions of the agents you add to your team.

3. Acceptable use

You may not use the service for unsolicited messages, fraud, unlawful content, or to deliberately overload the platform. The widget may only be placed on websites you own or administer.

4. Visitor data and data processing terms

You are the controller of your website visitors' data and must inform them about the chat, as applicable law requires; you can link your own privacy policy from the chat window. Replivo processes that data as your processor, on these terms:

• Scope: conversations, files, tickets, ratings and visit data of your visitors, for as long as your account exists, solely to provide the service.
• Instructions: we process the data only on your documented instructions — these terms and the settings you choose — unless law requires otherwise, in which case we tell you first where permitted.
• Confidentiality: people authorised to access the data are bound by confidentiality.
• Security: we apply appropriate technical and organisational measures, described in the Privacy policy.
• Sub-processors: you authorise the providers listed in the Privacy policy. We bind them to equivalent obligations, tell you before adding or replacing one, and you may object by ending the service.
• Assistance: we help you answer requests from individuals and meet your security and breach-notification duties, as far as the service allows.
• Incidents: we notify you without undue delay after becoming aware of a personal data breach affecting your data.
• End of service: on closing your account we delete your data, or return it first if you ask, unless law requires us to keep it.
• Evidence: on request we provide the information needed to show that these terms are met.

5. Plans and payment

The Free plan is free of charge. The Pro plan is paid at the price agreed when it is activated. You may cancel at any time; the account moves to the Free plan at the end of the paid period.

6. Availability

We work to keep the service available at all times but do not guarantee uninterrupted operation. We may carry out maintenance and change features.

7. Suspension

We may suspend an account that breaks these terms or puts the platform or other users at risk.

8. Liability

The service is provided “as is”. To the extent permitted by law, Replivo is not liable for indirect damages or loss of profit arising from use of the service.

9. Changes

These terms may be updated. We notify customers of material changes by email or in the panel.

10. Contact

Send questions to info@replivochat.com.